1. Introduction
Home Expert Remodel ("we," "our," or "us"), headquartered at 1835 Laramie Dr, Powell, Ohio 43065, USA, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our renovation services. By using our website or services, you consent to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, email address, phone number, and mailing address when you submit a booking form, contact form, or newsletter subscription.
- Project Information: Details about your renovation project including service type, budget, property address, preferred start date, and message details.
- Communication Records: Emails, phone call metadata, and messages exchanged between you and our team.
- Newsletter Subscriptions: Your email address when you opt into our mailing list.
2.2 Information Collected Automatically
- Technical Data: IP address, browser type, operating system, device information, and referring URLs.
- Usage Data: Pages visited, time spent on pages, click patterns, and conversion events.
- Cookies & Tracking Technologies: Session cookies, analytics cookies, and remarketing pixels.
3. How We Use Your Information
- To respond to enquiries and provide renovation quotes and project management services.
- To schedule consultations, site visits, and project walkthroughs.
- To send newsletters, design trends, and promotional content (only when you've opted in).
- To process payments, issue invoices, and maintain financial records.
- To comply with legal obligations, contractual commitments, and regulatory requirements.
- To improve our website, services, marketing campaigns, and customer experience.
- To detect, prevent, and address technical issues, fraud, or security threats.
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area, we process personal data under the following legal bases:
- Consent: When you submit forms, subscribe to newsletters, or accept cookies.
- Contractual Necessity: To fulfill our obligations under service contracts.
- Legitimate Interest: For security, fraud prevention, and service improvement.
- Legal Compliance: To meet regulatory, tax, and reporting obligations.
5. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share data in these limited circumstances:
- Service Providers: Vetted contractors, designers, and project partners involved in delivering your renovation.
- Payment Processors: Stripe, ACH networks, and partner lenders for financing transactions.
- Technology Providers: Email service providers, analytics platforms, and CRM systems under strict data processing agreements.
- Legal Compliance: When required by law, court order, or government regulation, or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or asset sale — with notice to affected users.
6. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy:
- Active client records: 7 years after project completion for warranty and legal purposes.
- Newsletter subscribers: Until you unsubscribe or until 3 years of inactivity.
- Marketing analytics: Aggregated and anonymized within 26 months.
- Transaction records: 7 years per IRS requirements.
7. Data Security
We implement industry-standard safeguards including SSL/TLS encryption in transit, AES-256 encryption at rest, role-based access controls, regular security audits, and staff training on data protection. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data (subject to legal retention requirements).
- Restriction: Request limitation of processing in certain circumstances.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests or for direct marketing.
- Withdraw Consent: Withdraw consent for processing at any time without affecting prior lawful processing.
To exercise any of these rights, contact us at info@homeexpertremodel.com or call (614) 798-4807.
9. Cookies Policy
We use the following cookie categories:
- Essential Cookies: Required for core website functionality.
- Analytics Cookies: Help us understand visitor behavior (Google Analytics).
- Marketing Cookies: Used to display relevant advertising on other platforms.
- Preference Cookies: Remember your settings and personalize your experience.
You can manage cookies through your browser settings. Disabling essential cookies may affect website functionality.
10. Children's Privacy
Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us immediately and we will delete it.
11. Third-Party Links
Our website may contain links to third-party websites (social media, partner lenders, material suppliers). We are not responsible for their privacy practices and encourage you to review their privacy policies before providing personal information.
12. California Consumer Privacy Act (CCPA)
California residents have additional rights under CCPA, including the right to know what personal information is collected, sold, or disclosed; the right to delete; and the right to opt-out of sale. We do not sell personal information. To exercise CCPA rights, contact info@homeexpertremodel.com.
13. International Users
If you access our website from outside the United States, your information may be transferred to and processed in the United States. By using our services, you consent to this transfer. We comply with applicable data protection laws including GDPR for EU users.
14. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. Material changes will be communicated via email or prominent website notice.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: